RIENEKE ANTONIO

4130 South 2200 West, Taylorsville, UT 84129

# (801) 884-9323

Email address: neke.antonio@gmail.com

 

 

 

SUMMARY:

Motivated customer service representative for 10 years in the following areas: Retail, Call Centers and Restaurant Business. Adhere to the company’s policies and procedures. Determined to build a foundation within the company and gain further knowledgement.

 

 

EXPERIENCES:

 

Supervisor/CareSpecialist - ActiveCare Inc. (March 2012- Present)

* Monitored CareCenter floor by employees Attendances, Phone Logs, QA and Emergency calls.

* Worked on monthly schedules and reports in our CareCenter Department.

* Interviewed new employees and trained all new employees on our programs/software and Emergency Medical Dispatch standards and protocols procedures.

* Make outbound weekly check-up calls to our members.

 

CareSpecialist- ActiveCare Inc. (January 2011- March 2012)

* Receives inbound calls to help assist members with services such as Roadside Assistants, Concierge Services, Activating their device, and dispatching them to they're local 911 communicate centers in case of an emergency.

* Make outbound weekly check-up calls to our members.

* Trained with the Emergency Medical Dispatch standards and protocols procedures.

 

 

Professional Parent - Rise Inc. (August 2010- July 2012)

* Assist with social and community activities.

*Work as a team strategizing, creating, and implementing plans that will address the various struggles and needs of the children.

* Schedule and ensure completion of activities and skill development goals.

             

 

Customer Service Representative - Adecco (October 2010- January 2011)

* Sent outbound emails to customer who had questions about their tickets they were purchasing from StubHub.com

* I did some outbound calls to customer to help assist them with their questions.

             

 

Job Coach - Northeastern Services (March 2010- September 2010)

* I was a driver who helps assist the disable/handicap to and from work.

* I also help the clients, when we would volunteer at different places

 

 

Office Assistant - Headquarters Wholesale Truck Inc.  (June 2008-September 2009)

* I was responsible for processing the truck driver’s payroll.

* Set-up appointments for trucks that needed repair work done when needed.

* Keeping the truck driver’s paperwork and files updated.

* Company went out of business.

             

 

Customer Service Representative - Harmon’s Grocery (January 2008- May 2008) 

* I would assist customers in the Deli area.

* I would restock and prepare fresh food to the customers.

 

 

Senior Account Manager 1 - Discover Card (August 2006- December 2007)

* I would take inbound and outbound calls from customers inquiring on their accounts. I would motivate customers to keep their accounts active with Discover Card.

* I also advised on transferring large balances and explain the benefits.

* I would offer lower APR's and up-sell on products and insurance that would benefit the customers.

* On outbound projects, I would contact current card members and explain their rewards and asked if they had any questions, I could help them with.

             

 

Front Counter-Order Taker- Sizzlers Platter (February 2006- August 2006)

* I would take customer order off the menu, help assist customer to seating area when the restaurant was busy.

* Also help the waiters taking out food to the customer tables and help in the kitchen when directed by the Restaurant Manager.

 

Customer Care Representative - United Parcel Services (November 2005-January 2006)

* I would receive inbound calls to help customers locate their packages.

* I also help customer locate their nearest UPS stores for dropping off and picking up packages.

 

 

Customer Service Representative - ACS Teleservices (April 2003-November 2005)

* I would receive inbound calls from customers for BellSouth Phone Company and answers any questions, customers had regarding their service.

* I later transferred to the department for data entry for United Parcel Service.

 

 

 

 EDUCATION:

·         I graduated from Granger Senior High School in 2003 with a High School Diploma.

·         I attended Salt Lake Community College during the fall of 2004 for General Education.

·         I attended Utah Career College during the fall of 2009-2010 for Business.

 

 

SKILLS:

·         Typing: 45-60 WPM

·         Accuracy: 97

·         Ten Keys: 26

 

 

 

References upon Request